Thank you for shopping at A&S Supplies USA. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward Refund and Returns Policy to ensure a positive shopping experience. Please review the following information carefully.

Returns Eligibility

  • We accept returns for most products within five days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Initiation of Returns

  • To initiate a return, please contact our customer support team within the specified return period. You can reach us by email or phone and provide the following information: [order number, item details, reason for return].
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, along with the instructions for returning the item.

Return Shipping

  • The cost of return shipping is the responsibility of the customer, unless the return is due to a defect, error in the order, or other circumstances as determined by our customer support team.
  • We recommend using a trackable shipping service and obtaining a proof of shipment to ensure the safe return of the item. We cannot be held responsible for returns lost or damaged in transit.

Refund Process

  • Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued in the original payment method used for the purchase, within five days of receiving the returned item.
  • If your return is approved, the refund will include the original purchase price, excluding any shipping charges, unless the return is due to our error.

Exchanges

  • If you would like to exchange an item for a different size, color, or variant, please contact our customer support team. Exchanges are subject to availability, and the customer may be responsible for any price differences, shipping fees, or taxes associated with the exchange.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing photographs or returning the item for inspection.

Final Sale and Clearance Items

  • Items marked as final sale or clearance are non-returnable and non-refundable, unless they arrive damaged or defective.

Contact Us

  • If you have any questions or concerns regarding our Refund and Returns Policy, please contact us. Thanks.

Thank you for reviewing our Refund and Returns Policy. By making a purchase with us, you acknowledge and agree to the terms outlined in this policy. We strive to provide excellent customer service and ensure your satisfaction with every order.